Online Video Training for Managers

Performance and Behavior Management

1. Understand the drivers of accountability 

2. Understand feedback options 

3. Review the techniques outlined in the Toolkit for Challenging Situations 

Communicate Like A Manager

1. List ways you can demonstrate active listening 

2. Identify the four personality styles and their significance 

3. Explain how the five C’s can serve as a guideline in crisis communications 

Delegation To Gain Time

1. Examine why people avoid delegating tasks and how delegation is beneficial 

2. List the steps involved in the delegation process 

3. Explain why coaching is a critical element in delegation 

Understand Personality Styles

1. Understand the three key benefits of being aware of personality styles

2. Identify the DiSC personality style model and attributes of each style 

3. Review specific strategies to help work effectively with each of the four main personality types 

Build Accountability

1. Discover how to establish   clear expectations

2. Apply methods to reinforce desired behavior and impart   consequences for undesired behavior

3. Examine approaches involved in effective communication that   supports accountability

Conflict Resolution

 1. Identify common causes of workplace conflict and its impact 

2. List the steps in the Conflict Resolution Process 

3. Explain Root Cause Resolution and its benefits

4. Explain how follow up and feedback are essential in resolving conflict 

Hiring Best Practices

1. Properly prepare job ads/ job descriptions in order to attract the right candidates

2. Identify possible root causes for not attracting qualified applicants

3. Explain the three types of interviews and how to properly conduct each  

Motivate and Inspire

1. Explain how accountability   and constructive feedback are critical in motivating employees.

2. Identify examples of   recognition and rewards and how they increase engagement in the workplace

3. List the steps involved in  giving memorable praise and provide an example for each

Don’t Break Employment Laws

1. Explain how employment law impacts decisions from hiring to   terminations

2. Identify five top employment law concerns and their importance

3. Understand how written policies can help us stay out of court

Show Respect 

1. Explain what it means to be   Diverse, Equitable, and Inclusive in the workplace

2. List examples of Unconscious   Bias

3. Review Harassment and  Discrimination Laws

Build Good Work Relationships

1. Explain the connection   between Engagement and the bottom line

2. List three ways you can get   to know your Team Members and the importance of each

3. Identify techniques you can   use to improve communication

Grow a Great Culture

1. Describe the purpose of Company Values and how they can be   applied to set behavioral expectations

2. Provide direction on how to create Company Values

3. Identify how Company Values   can be used in each stage of the employee lifecycle